Maalbardaar Technologies Pvt Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Maalbardaar (the “Service”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

a) Personal and Business Information: When you register for an account, we collect personally identifiable information, such as your name, email address, phone number, physical address, company name, and job title.

b) Shipment Information: To provide our freight forwarding services, we collect detailed information about your shipments, including:

  • Origin and destination addresses.

  • Contact details for the shipper and consignee.

  • Description of goods, including quantity, weight, dimensions, and value.

  • Required shipping and customs documentation.

c) Financial Information: To process payments for services, we may collect financial data, such as credit card numbers or bank account details. This information is processed by our secure third-party payment processors, and we do not store full credit card numbers on our servers.

d) Technical and Usage Data: When you access the Service, we automatically collect certain information from your device, including your IP address, device type, operating system, browser type, and information about your usage of the Service (e.g., features used, pages viewed, time spent).

e) Location Data: We may collect precise or approximate location information from your mobile device (with your permission) or from tracking devices associated with a shipment to provide real-time tracking features.

2. How We Use Your Information

Having accurate information about you permits us to provide a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Create and manage your account.

  • Generate quotes, book shipments, and manage logistics with third-party carriers.

  • Process payments and refunds.

  • Provide real-time tracking and shipment status updates.

  • Facilitate the creation of shipping and customs documentation.

  • Communicate with you regarding your account, shipments, or service updates.

  • Send you promotional information about our services (you may opt out at any time).

  • Monitor and analyze usage and trends to improve your experience and our Service.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

  • Comply with legal and regulatory obligations, such as customs requirements.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a) Carriers and Logistics Partners: To fulfill your shipment requests, we must share necessary personal and shipment information with our network of third-party carriers, customs brokers, and logistics partners who are directly involved in transporting and clearing your goods.

b) By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

c) Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

d) Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service and to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access: You may have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request the correction of any inaccurate information in your account.

  • Right to Opt-Out: You can opt out of receiving promotional marketing communications from us at any time by following the unsubscribe link in the emails.

  • Account Deletion: You may request the deletion of your account and personal data, subject to our need to retain certain information for legal or legitimate business purposes.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us: