Privacy Policy &
Terms & Conditions
This document explains how Maalbardaar collects, uses, and protects your personal data, and outlines the terms governing your use of our platform.
Last updated: May 20, 2025
Maalbardaar ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all users of the Maalbardaar logistics platform, website, and related services. By accessing or using our services, you agree to the collection and use of information described in this policy.
If you have any questions, contact us at support@maalbardaar.com.
Information We Collect
Account & Registration Data
When you create an account with Maalbardaar, we collect your full name, business email address, company name, phone number, billing address, and payment information. This data is required to provide you access to our logistics platform.
Shipment & Transaction Data
We collect information related to your freight shipments, including origin and destination addresses, cargo details, HS codes, declared values, carrier selections, tracking events, and customs documentation submitted through our platform.
Usage & Technical Data
We automatically collect data about how you interact with our platform — including IP address, browser type, device identifiers, pages visited, features used, session duration, and error logs — to improve performance and reliability.
Communications Data
If you contact our support team or respond to our communications, we retain those messages, including email threads, chat transcripts, and feedback submissions, to provide better assistance and resolve disputes.
How We Use Your Information
Platform Operation
We use your data to authenticate your identity, process shipments, generate freight quotes, perform customs clearance, issue invoices, and deliver all core features of the Maalbardaar logistics OS.
Service Improvement
Aggregated and anonymised usage data helps us identify product gaps, optimise routing algorithms, improve our rate engines, and enhance the overall user experience across our platform.
Communications
We may send you transactional emails (booking confirmations, shipment status updates, invoices), security alerts (password changes, login from new devices), and — with your consent — product updates and promotional offers.
Legal & Compliance
We process your data to comply with international trade regulations, customs authorities, anti-money laundering (AML) requirements, and other applicable laws in the jurisdictions where we operate.
Data Security
Encryption
All data in transit is encrypted using TLS 1.2 or higher. Sensitive data at rest, including payment information and identity documents, is encrypted using AES-256.
Access Controls
Access to customer data within Maalbardaar is restricted to authorised personnel on a strict need-to-know basis. We enforce multi-factor authentication and role-based access controls across our internal systems.
Security Audits
We conduct regular vulnerability assessments and third-party penetration tests to identify and remediate security risks. Our infrastructure is hosted on SOC 2-compliant cloud providers.
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware, in accordance with applicable data protection regulations.
Data Retention
Active Accounts
We retain your account and shipment data for as long as your account is active and as necessary to provide our services.
After Account Deletion
Upon account deletion, we will permanently remove your personal data within 30 days, except where we are required to retain certain records for legal, tax, or regulatory compliance purposes (typically 5–7 years).
Anonymised Data
We may retain anonymised, aggregated data that cannot be linked back to you indefinitely for research, analytics, and product improvement purposes.
Your Rights
Access
You have the right to request a copy of all personal data we hold about you at any time.
Correction
If any information we hold is inaccurate or incomplete, you can request that we correct or update it.
Deletion
You can request permanent deletion of your account and personal data. See our Account Deletion page for step-by-step instructions.
Portability
You may request an export of your data in a structured, commonly used, machine-readable format.
Objection & Restriction
You have the right to object to or restrict certain types of processing, including direct marketing communications.
Withdrawing Consent
Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by displaying a prominent notice on our platform at least 30 days before the changes take effect.
Continued Use
Your continued use of the Maalbardaar platform after changes take effect constitutes your acceptance of the revised Privacy Policy.
Contact & Data Requests
To exercise any of your rights, submit a data request, report a privacy concern, or ask questions about this policy, please reach out to our Data Privacy team.